You can always contact us for any returns question at email@example.com
Our goods are shipped out from our Sydney warehouse. They operate on weekdays. Your order will be dispatched 24-48 hours after it has been received.
For Domestic packages expect a usual delivery time of 3-5 days.
For International orders expect a usual delivery time of 7-14 days.
Due to COVID our carrier (Australia Post) is experiencing longer delays and we cannot guarantee these delivery times at the moment.
So sorry for this inconvenience.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
In your email please include you order number and photos of the damaged goods.
Please use our returns portal: https://returns.collab.bar/
RefundsWe do not issue refunds so please make sure you definitely want the product before you buy it.