How do I track my order?
After you order has been shipped, we’ll send an email with a tracking number for Australia Post.

When will my order ship?
View our shipping policy through this link.

Do you offer international shipping?
View our shipping policy through this link.

What is the shipping cost for my order?
Shipping cost is a case by case basis, and it depends on location and overall weight of the order. If you live domestically (Australia) it will be cheaper though!

My tracking shows delivered, but I never received my item?
Wait a couple of business days, and if you still haven’t received the item contact our customer support here.

Returns & Adjusting your order:

I need to change something on my order - how do I do that?
If you'd like to change something on your order, just contact customer support at this link.

How do I return an item?
Please read our returns policy prior to sending a customer service request, if you fit the bill contact customer support at this link.

How do I cancel my order?
Contact customer support with your order number at this link.

What is a pre-order?
A pre-order is an order placed for an item that hasn't been released or is not currently in stock. They're shipped to the customer once available. Pre-orders allow customers to order products before they are available.

When will I be charged?
You will be charged immediately for the pre-order through your chosen method of payment.

I pre-ordered a Hoodie/Hat AND bought other products! When will I receive my order?
We won’t forget your other items, but all your products will be shipped together!

When will I be notified of my order being shipped?
Once the order is fulfilled, we will send you an email with details of the order and a tracking number for Australia Post.

What is the timeline for the pre-order?
We expect the Hoodies to begin manufacturing at the start of May, then we’ll be shipping them out to you early July.

What happens if the pre-order date changes?
Pre-order release dates we list on our site are based on information we receive from our manufacturers and could be subject to change. If the scheduled release date of an item that you have pre-ordered changes, we will notify you via the email address on file.

What if the price changes, how does that affect my pre-order?
When you make a pre-order we process your payment for the amount of the game at that time. You will not be charged any more or any less, regardless of any potential price change in the future.

Can I change my shipping address?
You sure can! Just contact customer support at this link.

Can I cancel my pre-order?
Contact customer support at this link.